Privacy Policy

Last updated: September 19, 2026

The Wall Studio respects your privacy. This policy explains what information we collect through the-wall-studio.com, why we collect it, how we use it, and the choices available to you.

Who is responsible for your information

The public-facing business responsible for this website is The Wall Studio, serving Winnipeg, Manitoba. For privacy questions or requests, contact thewallstudiopro@gmail.com.

Information we collect

When you request an estimate through our Contact page, we collect the information you choose to provide: your name, email address, phone number, selected service, selected decorative concepts, and project details. We may also receive technical information needed to protect and operate the form, such as form-security and anti-spam data.

This website does not require visitor accounts and does not provide public comments. Please do not submit sensitive information that is not needed to discuss your project.

How we use information

We use estimate-request information to respond to your inquiry, understand the requested painting or decorative-finishes work, prepare or discuss an estimate, communicate about the project, protect the website from abuse, and keep appropriate business records.

We do not use information submitted through the estimate form for unrelated purposes without your consent, unless use is required or permitted by law.

Consent

When you submit the estimate form, you confirm that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described here for the purposes of responding to your request and providing related services. You may withdraw consent for future use by contacting us, subject to legal or contractual limits and information needed to complete a request or maintain required records.

Sharing and service providers

We limit access to people and service providers who need the information to operate the website, protect it, respond to inquiries, communicate with you, or maintain business records. Form submissions are stored in WordPress and the form notification is sent to thewallstudiopro@gmail.com. Email, hosting, security, backup, and website-management providers may process information on our behalf when necessary to provide those services.

We do not sell personal information. We may disclose information where required by law, to protect rights and safety, or as part of a business transaction, subject to applicable privacy requirements.

Retention

We keep personal information only for as long as reasonably necessary to respond to an inquiry, provide or administer services, maintain appropriate business and legal records, resolve disputes, prevent abuse, and meet legal obligations. When information is no longer needed, we take reasonable steps to securely delete it or make it anonymous.

Cookies and similar technologies

The public site is intended to work without visitors creating accounts or leaving comments. WordPress, Oxygen, form-security, and hosting features may use essential cookies or similar technologies needed for site operation, security, and form protection. We do not use those technologies for targeted advertising. If non-essential analytics, advertising, or embedded services are added, this policy will be updated to describe them and their choices.

Security and privacy incidents

We use reasonable safeguards appropriate to the sensitivity of the information we handle. No online transmission or storage system can be guaranteed to be completely secure. If a privacy incident creates a real risk of significant harm, we will take the steps required by applicable law, which may include investigation, mitigation, and notification.

Your choices and access requests

You may ask what personal information we hold about you, request access or correction, ask questions about its use or disclosure, or withdraw consent for future uses where applicable. Contact thewallstudiopro@gmail.com. We may need to verify your identity before completing a request, and some information may need to be retained where required by law or for legitimate business purposes.

Changes to this policy

We may update this policy when our practices, technology, or legal obligations change. The date at the top of this page shows when it was last updated.

Questions or complaints

For questions or complaints about this policy or the handling of your information, please contact The Wall Studio first at thewallstudiopro@gmail.com. You may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.